Frequently asked questions
Vinha is certified by the European Trustmark standards, by ACEPI (the Portuguese Association for E-Commerce and Interactive Advertising), meaning that we comply to the industry’s best practices regarding consumer rights.
Vinha is kept on safe servers and counts on the protection of a digital certificate (SSL 128 Bit).
Payment methods are provided by renowned providers like PayPal or NetCaixa, who are used by millions of people everyday.
Finally, we accept returns up to 15 business days after delivery and give you your money back. No questions asked.
Our database is registered at the Portuguese Data Protection Commission and we use an SSL certificate, which also contributes to protecting your data. Electronic payments are processed by the payment gateway providers, so Vinha doesn’t record any of your payment data.